Cancellation & Refund Policy – Onlymostly

At Onlymostly, we value your trust and strive to make your shopping experience smooth and hassle-free. Please read our Cancellation & Refund Policy carefully.

1. Order Cancellation

• You can cancel your order within 24 hours of placing it, provided it has not yet been shipped.
  

• Once the order is shipped, cancellations will not be possible.

2. Returns & Exchanges

• Returns are accepted only if:

  • The product is damaged, defective, or incorrect at the time of delivery.

  • The product is unused, in its original packaging, and with all tags intact.

• Return requests must be raised within 7 days of delivery.

• Certain items (such as personal care, innerwear, or customized products) are not eligible for returns due to hygiene and safety reasons.

3. Refunds

• Once your return is approved and inspected, the refund will be initiated within 7–10 business days.

• Refunds will be processed to the original payment method used during purchase.

• For COD orders, refunds will be processed to your bank account after we collect account details.

4. Non-Refundable Items

• Shipping charges, COD charges, and gift cards (if applicable) are non-refundable.

• Products bought during a sale/clearance/discount may not be eligible for returns or refunds unless they are damaged or defective.

5. Exchange Policy

• If you wish to exchange a product (for size, color, or style), please raise a request within 7 days of delivery.

• Exchanges are subject to product availability. If the replacement is unavailable, we will issue a refund.